Refund Policy
What you can get back, when and how. In plain language: you are an architect, not a lawyer.
1. 7-day withdrawal, full refund
You may withdraw from the purchase within 7 calendar days of buying, without explaining why.
The refund is the full amount paid, with no deduction of any kind, even if you already generated images or videos in that period. It applies equally to monthly subscriptions, annual subscriptions and one-off credit packs.
No form and no review: email our support address within the 7 days, telling us the account email. We refund the full amount, end the subscription (or void the pack) and zero the matching credits.
2. What happens to what you already generated
Your history is not deleted. Images and videos stay in your account and can be exported.
What changes is the licence: since the subscription no longer exists, those files are delivered watermarked again and without a commercial licence — exactly like the free trial. Subscribe again to unlock the clean originals in My account.
The money returns via the original payment method, usually within 5 to 10 business days depending on your bank.
3. After 7 days
After the 7 days, the amount already paid is not returned. On monthly plans, access runs to the end of the paid period and we do not charge again. On annual plans, credits keep being granted month by month until the last contracted month — nothing is lost.
Credit packs have no cash refund after that window, but the purchased credit stays valid for 12 months.
4. Watermark and commercial licence
While a subscription is active, your images are delivered clean and with a commercial licence.
With no active subscription — never had one, cancelled, or refunded — delivery goes back to watermarked. The clean original stays stored and is released as soon as you subscribe again.
5. When the failure is ours
If a generation fails because of our platform or the AI provider, the credit is not consumed. The debit only happens after the image or video is finished and saved.
If a credit is still debited by mistake, it is restored to the exact source it came from, automatically, and the record stays in your usage history.
6. Repeat refunds and bank disputes
The first refund is issued without any questions.
From the second refund by the same person — also recognised by the payment method used — the refund is still honoured, but new subscriptions and pack purchases are declined at payment. If you think that is a mistake, write to our support address: a human reviews the decision.
Opening a chargeback with your bank or card issuer, instead of asking us for a refund by email, closes the account and blocks new purchases.
How to request
- Questions or appeals: support@rendscene.com
- We reply within one business day. The refund is issued right after and the confirmation arrives by email with the receipt.
This policy is part of the Terms of Service, section 4.